Air Transat sued for falsely advertising non-stop flights - A Vancouver law firm has launched a class action lawsuit
Air Transat : "direct flights may entail stops along the way" - Did You Know?
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A Vancouver law firm has launched a class action lawsuit against Air Transat (TS, Montréal Trudeau) for falsely advertising flights as non-stop in a scam known as the "Mexican Game". In winter 2016, Transat wet-leased Flair Airlines (F8, Kelowna) B737-400s to operate flights from Calgary, Edmonton Int'l, Kelowna and Vancouver Int'l to destinations in Mexico. However, the charter operator did not disclose to either passengers or Mexican authorities that technical stops would be needed along the way, adding as much as three hours to a scheduled five-hour journey.
According to an e-mail quoted by CBC, Air Transat's Operation Manager, Mauricio Diaz, instructed Flair Airlines to keep quiet about the flight plan.
"Due to Mexican authorities restrictions, we always need to file a direct flight (plan) Cancún-Edmonton Int'l," the May 2016 e-mail read. "Never file Cancún-New Orleans Int'l-Edmonton Int'l because it will be refused by [the Mexican authorities]," the e-mail continues. "When the flight is airborne from [Cancun], you can plan the technical stop in [New Orleans] and advise ATC [air traffic control]."