Airlines Must Issue Refunds, Not Vouchers, for Flights Impacted by Coronavirus, Says Department of Transportation
Airlines have an obligation to give affected customers full refunds for any trips canceled because of coronavirus, the DOT says. Here's what this means for you
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April 4, 2020 - by Stacey Leasca for realsimple.com
Airlines have an obligation to give affected customers full refunds for any trips canceled because of coronavirus, the DOT says. Here's what this means for you.
The Department of Transportation (DOT) says it expects airlines to provide flyers with refunds, not flight vouchers, in the wake of the coronavirus pandemic. The DOT wrote in an announcement on Friday, due to the COVID-19 public health emergency:
"U.S. and foreign airlines remain obligated to provide a prompt refund to passengers for flights to, within, or from the United States when the carrier cancels the passenger's scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier."
The announcement continues, "The obligation of airlines to provide refunds, including the ticket price and any optional fee charged for services a passenger is...
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