A Deaf Girl Got on a Delta Flight. What Happened Next Truly Stunned Her
It's always the little things in customer service. Sometimes, they're really quite big
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July 14, 2019 - by By Chris Matyszczyk Owner, Howard Raucous LLC for inc.com
- It's always the little things in customer service. Sometimes, they're really quite big.
Moms worry, and this mom was no exception.
I know this because I happened to see a tweet emitted by Lynn Ober and then talked to her.
A week ago, her 16-year-old daughter Ashley was taking a Delta Air Lines flight from Baltimore to JFK on her own.
Ashley is deaf. She'd only flown alone once before.
Her mom told me:
In that instance, I was able to get her right on the plane and a family member picked her up at the other end. This time, she went through security alone and wanted to be independent.
Those who can hear can never truly know what someone who can't experiences.
But when Ashley got on this Delta flight, she suddenly had a strange experience -- a surprise...