Southwest Airlines Just Killed A Perk Passengers Have Loved For 36 Years. The Question Is Why
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October 13, 2019 - by Chris Matyszczyk for inc.com
There are airlines that want the skies to be friendly to passengers.
And there are airlines that only want those skies to get their passengers to their destination, mostly on time.
Southwest Airlines is surely in the former category.
Not only does it advertise itself with more smiles than a denture sales convention, but it has generally championed passenger-friendly aspects when much of the rest of the airline industry has given up.
It doesn't charge baggage fees, for example. And flight changes come with the minimum of fuss and, more importantly, no nasty charges.
This week, however, the airline put an end to a perk that was a delight for a particular group of customers...
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