Diverted Flight. He Called It 'A Wonderful Event' - United Airlines CEO Oscar Munoz...
Can an annoying change to your plans be positive? When it's on United, it apparently can.
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October 2, 2019 - by Chris Matyszczyk Owner, Howard Raucous LLC for inc.com
United Airlines is trying to clean up its act.
It's trying to show passengers it cares by persuading its employees to show passengers that they care.
Naturally, not all of them do.
Especially those who feel aggrieved they were on the wrong side of the merger between United and Continental Airlines.
Still, United tries to encourage its employees in various ways.
Why, one veteran United Flight Attendant sent me a picture of a small bag of popcorn they was given to staff by the airline.
On the bag was written:
Just Poppin' By To Say Thanks For Your Hard Work!
Oddly, the Flight Attendant said the gift wasn't universally popular.
Some of the problems at United are avoidable -- and the airline is trying to address them -- some less so.
Why, CEO Oscar Munoz recently admitted to CNBC that bad weather was so annoying that he's desperate to bribe the gods:
We all wish Mother Nature was on our payroll.
Oh, Oscar, I've been paying her for years. I live in California.
Munoz wants you to know he flies United, too and has personal experience of the annoyance weather can bring.
Munoz, on the other hand, says he stood up from his fancy seat and spoke to the passengers -- even the ones in the back.
I wonder if he actually said: "Isn't this a wonderful event? We can all get to know each other."...
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