WestJet faces federal inquiry after Edmonton couple bumped from flight
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August 18, 2019 - by Jordan Omstead for cbc.ca
WestJet is at the centre of a federal transportation inquiry after an Edmonton couple was bumped off a flight last month without being informed.
The federal tribunal tasked with overseeing air transportation says the inquiry will examine whether parts of WestJet policies are "just and reasonable" and whether they align with the new Air Passenger Protection Regulations (APPR), the Canadian Transportation Agency said in a news release Friday.
The inquiry is the first since the agency started enforcing parts of the regulations on July 15, says industry watchdog Gabor Lukacs.
"We have been very concerned about this type of situation," Lukacs said.
Chelsea Williamson and her husband spent more than a year planning a two-week backpacking trip through Italy for their honeymoon.
The couple checked in to their flights online the day before departure without issue, Williamson told CBC News. On July 22, they arrived at the Edmonton International Airport with carry-on backpacks and breezed through security.
But when they got to the boarding gate, tickets in hand, the agent told them they didn't have seats on the flight...
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