United Airlines Just Made A Truly Misguided Decision That May Wreck Customer Goodwill. The Question Is Why
United has decided it can reschedule your flight by, oh, 25 hours before you can get your money back
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March 9, 2020 - by Chris MatyszczykOwner, Howard Raucous LLC for inc.com
- United has decided it can reschedule your flight by, oh, 25 hours before you can get your money back.
Well, not just to me, but to all United customers.
His email began:
I consider you part of our United family and your safety remains our highest priority.
I'm not sure whether Munoz considers me a long-lost brother or a mere distant cousin whose name he constantly forgets or misspells. Still, he wanted to describe all the things United is doing to combat the spread of the Coronavirus COVID-19.
Munoz explained the airline is taking great care to clean planes thoroughly. United's planes are, he said, equipped with "state-of-the-art circulation systems, similar to those found in hospitals." Which may be news to some.
He added what seemed to be enormously civil gesture:
To give you the greatest flexibility, when you book any flight with us now through March 31, you can change it for free over the next 12 months -- any ticket, any fare type, any destination.
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