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January 14, 2018 - Chris Matyszczyk Owner, Howard Raucous LLC for Inc.com

Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.

I worry about some CEOs.

They seem rather more concerned about money than about, say, customers and their experiences.

Recently, I wrote about Marriott CEO Arne Sorenson. He admitted he's never tried Airbnb, but his daughter had and told him he has nothing to worry about.

That must have been very reassuring.

Now, please meet American Airlines CEO Doug Parker.

As View From The Wing reports, last week he enjoyed a chat with American Airlines' "Crew News."

This included employees asking him questions and hoping for answers.

One Flight Attendant tried to explain that the airline's new Boeing 737 MAX planes have shoved so many seats in that the toilets are very, very small.

This has resulted in terrible issues, such as people splashing water all over themselves.

At least, I'm told it was water.

The Flight Attendant explained: "The doors open in the lavs and nobody can get in or out. I don't know if you've been on it."

What do you think the CEO replied?

"I have not been on the MAX," he said.

Wait, you've stuffed these new planes full of seats and you haven't bothered to at least experience what your customers are experiencing?

Apparently not. ...

Read it all https://www.inc.com/chris-matyszczyk/american-airlines-ceo-admits-hes-never-been-on-its-new-planes-the-ones-overstuffed-with-seats.html