How Boeing Neglected The Golden Rule Of Email, And What To Do Instead
Boeing employees mocked federal rules, talked about deceiving regulators and joked about potential flaws in the 737 MAX...
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January 12, 2020 - by Dana Brownlee for forbes.com
In case you never learned it in college, the golden rule of email is never send an email that you wouldn't want to show up on the front page of your local paper. At least it's been my golden rule for decades after painful reminders both public and private.
Boeing's recent release of embarrassing emails seems to pour salt in the wound of a company already struggling to rebuild its reputation after the grounding of its 737 MAX due to safety concerns following two highly publicized plane crashes.
With respect to the emails, the New York Times reports, "Boeing employees mocked federal rules, talked about deceiving regulators and joked about potential flaws in the 737 MAX as it was being developed…"
In their statement to Congress Boeing responded, "We regret the content of these communications, and...
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