Boeing didn't adequately plan for pilot response to 737 Max system failures, NTSB says
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September 28, 2019 - by Rene Marsh for CNN
The Federal Aviation Administration is not ensuring Boeing is thoroughly evaluating how airline pilots will react when flight control systems fail on the planes they fly, the National Transportation Safety Board says.
The NTSB released recommendations Thursday after its investigation into the certification of the 737 Max.
The agency specifically scrutinized the evaluation process for the Boeing 737 Max's Maneuvering Characteristics Augmentation System (MCAS), a critical system at the center of two catastrophic crashes that left more than 300 people dead.
The NTSB believes variances in pilot behavior are not being fully considered when the FAA evaluates an aircraft for certification."Human factors need to have better consideration in the certification process, which will inherently affect the design, procedures and the training," said Dana Schultz, director of NTSB's Aviation Safety division.
The NTSB is pressing the FAA to look more carefully at how pilots interface with increasingly complex and advanced aircraft.
The safety board specifically found fault with the assumptions Boeing made about how pilots would react to problems when