American Airlines CEO Doug Parker Boeing MAX Compensation, Falling Stock Price And Rehabbing The Company's Image
He says it doesn't matter what the carrier does until it fixes problems with late arrivals and cancellations.
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October 7 , 2019 - by Kyle Arnold for dallasnews.com
American Airlines CEO Doug Parker says his company needs to fix its reliability problems in order to repair its image with customers.
In an interview last week with The Dallas Morning News, Parker discussed what lies ahead for the Fort Worth-based airline after facing its most challenging year since bankruptcy. He's found himself managing the ongoing grounding of the 737 Max, disruptive contract negotiations with mechanics and a surprise deal that cut out one of its key partners in South America.
This interview has been edited for brevity and clarity.
Have you talked to Boeing any more about compensation for the time the Max is out of service?
We have talked to them about our view that this is having a material impact on American Airlines and our team, our customers and our financials. We expect them as good partners to address that issue.
We haven't had detailed conversations about what form that compensation is going to come in. That's a conversation that needs to happen once the airplane is certified again. I honestly don't know what their intentions are in terms of compensation.
We've had preliminary conversations, but nothing you would call negotiations.
Will employees be compensated like Southwest has proposed?
All of our team has been affected by this, and our customers and shareholders. Our profit-sharing is going to be lower...