WestJet Pulls Out Of An Entire Region Of Canada, Won’t Give Customers Refunds - Oh Canada... We're Suckers
Air Canada has been a flagrant violator...
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U.S. airlines have all found religion on customer refunds. United and JetBlue especially tried holding onto customer money when cancelling flights, but the Department of Transportation made clear that is a violation of U.S. law.
Customers up north in Canada have had a much tougher time. I've written about how Air Canada has been a flagrant violator of the basic principle that if a merchant doesn't provide the service they've been contracted for, they can't keep a customer's money.
Air Canada has been keeping customer money when cancelling flights, and even told the U.S. Department of Transportation to go pound sand over the issue (although a couple of readers have obtained refunds after filing DOT complaints).
The Canadian Transportation Agency said they...
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