Parents Say Air Canada Policy To Seat Them With Their Kids Isn't Always Applied
Policy says one thing. Parents say another
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June 11, 2019 - by Natalie Stechyson for huffingtonpost.ca
Preparing to take kids on a long flight is stressful enough without discovering you're not actually seated next to your child.
Yet that's exactly what some parents say has happened to them recently on Air Canada flights. In a Twitter thread Sunday, a number of parents say they've had to pay extra to pre-book seats in order to guarantee they can sit next to their children, or kick up a fuss with a booking agent to get their seats changed.
Parents being separated from their kids on flights has been a hot-button issue for years, and in 2015 former transport minister Lisa Raitt urged airlines to put an end to it.
According to the new standards set out in the passenger bill of rights, airlines will soon have to ensure that kids under age 14 are seated near their parents or guardians at no extra cost.
And while Air Canada's policy is to sit young children together with a parent or guardian at no additional charge, some frustrated parents say that hasn't been their experience...