How Southwest Airlines Bullies Websites That Try To Help Passengers - Wants Self-Service To Be Hard
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November 28, 2019 - by Gary Leff for viewfromthewing.com
The one really customer-unfriendly part of Southwest Airlines is their legal department. I consider them to be cyberbullies.
They keep Rapid Rewards members from updating account balances through Award Wallet, they keep customers from being checked in automatically 24 hours out, they keep customers from tracking price changes (with no change fees, an informed customer could cut into revenue) and federal computer crimes laws are far too skewed towards giving companies power.
The site complied with the demand that they stop running the service, but Southwest insisted they take down the site entirely and not tell customers what happened.
When they failed to do so, Southwest sued. That suit is over and a court ruling over a motion to dismiss and a request for attorneys' fees makes for fascinating reading...
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