American Airlines Just Took a Massive Survey of 41,858 Employees. The Results Leaked, and They're Astonishing
They asked their employees how they felt. And did they ever tell them
Click Like to Follow Fliegerfaust Facebook page to get the News ASAP / Share to share this post now.
24 November 2018 - by Bill Murphy Jr. for Inc.com
They asked their employees how they felt. And did they ever tell them.
American Airlines has developed a reputation for a lot of things, but how's this for a surprising one? Transparency.
Because for the second year in a row, the airline has solicited feedback from employees and then released the results to its workers. This year, 41,858 employees apparently responded to the survey, which is actually down from the 59,197 who responded last year.
You can imagine this is a dangerous and potentially embarrassing thing for the airline, given that its employees just protested against their own airline in 15 cities, are in the middle of a big lawsuit with it, and have spoken out about its policies as "unacceptable," "ridiculous, and "inhumane."
What to do with the data?
Some other commentators are suggesting that American Airlines solicits their employees' opinions but then doesn't do anything with the information...
Here are the key findings. We'll start with the least favorable ones, in part because they make the favorable ones a bit more remarkable. All three "unfavorables" have to do with an apparent disconnect between the leadership at the top and the employees actually running the airline.
1. Leaders at American make the right decisions that take care of our frontline team members.
- Favorable: 26.4 percent
- Neutral: 22.3 percent
- Unfavorable: 51.3 percent