'It's not acceptable': Air Transat, Swoop face investigations for possible passenger mistreatment
The investigations follow a long Air Transat tarmac delay and multiple Swoop flight cancellations
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September 11, 2019 - by Sophia Harris for cbc.ca
The Canadian Transportation Agency (CTA) is investigating two airlines, Air Transat and Swoop, for possible mistreatment of passengers during recent flight disruptions.
In both cases, Canada's airline watchdog will determine if the airlines violated their tariff, which lays out their contract with customers.
The Air Transat investigation followed numerous complaints from passengers that they endured a painful six hours with little or no food, scant information and often no air conditioning while their plane sat on a hot tarmac in Rome on July 29.
In an email, Air Transat spokesperson Odette Trottier called the investigation a "normal" development where "the CTA wants to make sure that we respected our tariff."
Shortly after the incident took place, the airline told CBC News it did violate its tariff by letting the plane sit at the gate for too long — but only by a few minutes, as it waited for takeoff.
Affected passengers have also received compensation, because the plane was departing Europe and European rules stipulate that airlines must pay 600 euros ($871) for long-distance flight delays...
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