Transportation Watchdog Investigating WestJet After Customer Complaint - Loopholes!
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August 17, 2019 - by Canadian Press for theglobeandmail.com
Canada's transportation watchdog is launching an inquiry into how WestJet Airlines Ltd. handles its passengers during schedule changes after an incident last month saw travellers bumped without compensation.
The Canadian Transportation Agency says the probe into WestJet's tariff – its contract with customers – follows a complaint after a Canadian couple en route to Italy were bumped from their flight out of Edmonton.
According to media reports, WestJet told the pair they were not entitled to compensation because the incident amounted to a "flight delay" rather than a "denial of boarding."...
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