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March 31, 2020 - by Will Horton for forbes.com

The U.S. is finally embracing social distancing, which Asia used to slow the spread of coronavirus. Yet another critical plank of Asia's success story is proving difficult for U.S. aviation: contact tracing, in which an infected person helps officials identify everyone they had recently been in contact with and everywhere they had been.

Even before the surge in infections, lawmakers were dismayed at U.S. airlines being unable to contact their passengers quickly or at all. The seeming simplicity of having basic passenger details like a telephone number and e-mail address contrasts to aviation's reality of antiquated technology and uncooperative travel agencies. This saw airlines falsely blamed as unwilling.

"We're having a tug of war. The airlines don't want to give up the information. They don't want to cooperate," Rep. Stephen Lynch (D-Mass.) said during...

Read more https://www.forbes.com/sites/willhorton1/2020/03/28/us-airlines-struggled-to-identify-passengers-exposed-to-coronavirus/